Privacy Policy

KR-RELIANCE LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. By using our website (https://www.kr-reliance.co) and services, you agree to the practices described below.

1. Information We Collect

We may collect the following personal information directly from you:

Contact Information: Name, email address, and phone number

Communication Preferences: Your consent to receive SMS messages and/or marketing communications

Usage Data: Information about how you interact with our website

We do not collect or store payment details. All payments are processed through secure third-party providers.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide customer support

Send service-related SMS messages (e.g., appointment confirmations, updates, responses to inquiries)

Send promotional messages only where explicit consent has been given

Maintain compliance with legal and regulatory obligations

3. SMS Consent & Communications

By providing your phone number through our website forms and checking the consent checkbox, you expressly consent to receive SMS messages from KR-RELIANCE LLC.

These messages may include:

Customer support responses

Appointment scheduling and reminders

Service updates

Follow-ups related to your inquiry

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying:

STOP to unsubscribe

HELP for assistance

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited cases:

Service Providers (SMS Delivery):
Information may be shared with trusted providers (e.g., Twilio) solely to deliver SMS communications.

Operational Support:
With subcontractors or service providers strictly for business operations (e.g., customer support), under confidentiality obligations.

Important:
Text messaging opt-in data and consent will never be shared with third parties for marketing purposes.

5. Cookies, Tracking Technologies, and Analytics

We use cookies and similar tracking technologies to improve user experience and analyze website performance.

These may include:

Essential Cookies: Required for website functionality

Analytics Tools: Such as Google Analytics, to understand user behavior and improve our services

Performance & Tracking Cookies: To monitor site usage and optimize performance

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionalities.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal obligations

SMS consent and communication records are retained until:

You opt out (via STOP), or

You request deletion

7. Your Rights

You have the right to:

Access the personal data we hold about you

Request corrections or updates

Withdraw consent for SMS or marketing communications at any time

Request deletion of your data

To exercise these rights, contact: [email protected]

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

9. Compliance

KR-RELIANCE LLC complies with applicable regulations, including:

Telephone Consumer Protection Act (TCPA)

CTIA Messaging Principles and Best Practices

We only send messages to users who have provided clear and documented consent.

10. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions or requests regarding this policy:

Email: [email protected]

Phone: +1 866-303-7619

Mail: 8 The Green, Dover, Delaware 19901, USA