KR-RELIANCE LLC | Marketing Agency | 8 The Green, Dover, DE 19901 | Phone: +1 877-588-2116

1. SMS Messaging Programs

KR-RELIANCE LLC operates two separate SMS messaging programs, each requiring its own independent and affirmative opt-in. Consent to either program is not a condition of purchase or form submission.

1.1 Service Notifications Program

By providing your phone number and selecting the Service Notifications checkbox on our website, you expressly consent to receive non-marketing, service-related text messages, which may include:

Appointment confirmations and reminders

Responses to inquiries submitted through our website

Service updates and account-related notifications

Customer support follow-ups

Frequency: Varies based on your service activity. Rates: Message and data rates may apply.

1.2 Marketing Alerts Program

By providing your phone number and selecting the Marketing Alerts checkbox on our website, you expressly consent to receive marketing and promotional text messages, which may include:

Special offers and promotional discounts

New service announcements

Marketing tips and educational content

Company news and updates

Frequency: Up to 4 messages per month (actual frequency may vary). Rates: Message and data rates may apply.

1.3 Opt-Out & Support (Both Programs)

ActionHow ToOpt outReply STOP to any messageGet helpReply HELP to any messageContact [email protected] support+1 (877) 588-2116

Upon completing your opt-in, you will receive a one-time confirmation text message from KR-RELIANCE LLC verifying your enrollment in the selected program. Standard message and data rates may apply to this confirmation message.

2. Consent Records

We maintain detailed records of SMS consent for compliance and verification purposes, including:

Web form submissions

Consent acknowledgements

Timestamps

IP addresses

Records are retained in accordance with our data retention practices (see Section 5).

3. Data Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes. No mobile information, phone numbers, SMS opt-in consent, or text messaging originator opt-in data will be shared with any third party for marketing purposes.

We may share your information only in the following limited circumstances:

SMS Delivery: With trusted providers such as Twilio, solely to deliver messages you have consented to receive

Legal Compliance: When required by law, court order, or governmental authority

Protection: To protect the rights, safety, or property of KR-RELIANCE LLC or others

Business Transfer: In connection with a merger, acquisition, or sale of assets — you will be notified by email or website notice

4. Cookies & Tracking Technologies

We use cookies and similar technologies, including:

TypePurposeEssential cookiesCore website functionalityAnalytics (Google Analytics)Understanding how visitors interact with our sitePerformance cookiesImproving site speed and user experience

You may disable cookies through your browser settings, although doing so may affect website functionality.

5. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, and maintain consent and communication records.

Data TypeRetention PeriodContact information (name, email)Duration of business relationship + 3 yearsSMS opt-in consent recordsUntil opt-out + 4 additional yearsSMS message logs2 years from date of last messageWebsite analytics dataUp to 26 monthsSMS opt-out recordsIndefinitely (to prevent accidental re-enrollment)

You may request deletion of your information at any time by contacting us, subject to applicable legal retention requirements.

6. Your Rights

You have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete information

Delete your personal data

Withdraw SMS consent at any time by replying STOP or contacting us directly

Object to certain processing activities

To submit a request, contact us at [email protected] or +1 (877) 588-2116. We will respond within 30 days.

7. Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

Encrypted data transmission (SSL/TLS)

Access controls

Regular reviews of data collection and storage practices

Security assessments of third-party vendors

Please note: No method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

8. Legal Compliance

KR-RELIANCE LLC complies with applicable laws and industry standards governing privacy and SMS communications, including:

TCPA — Telephone Consumer Protection Act

CTIA — Messaging Principles and Best Practices

CAN-SPAM Act

Delaware — Applicable state data protection requirements

10DLC Registration — KR-RELIANCE LLC's SMS messaging programs are registered with The Campaign Registry (TCR) under the 10-digit long code (10DLC) framework in compliance with major U.S. carrier requirements. All campaigns are registered prior to sending application-to-person (A2P) messages.

9. Policy Updates

We may update this Privacy Policy from time to time. When material changes are made, we will:

Update the "Last Updated" date

Post a notice on our website

Send an email notification to users on file (when appropriate)

Continued use of our website or services after any update constitutes acceptance of the revised Privacy Policy.

10. Contact Information

Method Detail
Mail - KR-RELIANCE LLC, 8 The Green, Dover, Delaware 19901, USA
Email - [email protected]
Phone - +1 (877) 588-2116
Website - www.kr-reliance.co

We aim to respond to all privacy-related inquiries within 30 business days.

This Privacy Policy supersedes all prior versions. Please review it periodically for updates.